Refund and Returns Policy

Pbxtronix products are supplied with an unconditional 30 day money back guarantee. We will accept return and provide a full refund (excluding delivery charges if applicable) for any goods purchased from us, for any reason, for a period of up to 30 days. All goods must be returned in as new condition, complete with original packaging, user guide and all supplied cables, adaptors and power pack. A deduction may apply for any missing items. A 15% restocking fee also applies. Freight costs are not refundable.

Prior to returning any goods to the company for any reason, the customer must contact the company to obtain a Return Material Authorisation number (‘RMA’). All goods are returned at the customer’s risk and expense (freight must be paid by the customer) and shall be in original condition by the customer and in their original packaging, suitable for resale. The customer is responsible for returning goods to the company and for providing proof of delivery of such return.

The company operates a 14 day return policy. To be accepted for return on this basis, goods must be returned in their original condition, with a copy of the invoice or proof of purchase to the company within 14 days of delivery.

Any goods returned after 14 days as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the company but will be subject to a restocking fee of 15% of the invoice value of the goods. Certain goods (including but not limited to batteries, computer products and software) along with any goods classified as not in the catalogue or non-stock may not be returned under Condition 8. Additionally, goods classified as static sensitive devices will only be accepted for return where the customer can prove to the company that the goods have been handled properly.

The company expressly reserves the right (without limiting its discretion under this Condition 8) to refuse the cancellation of any order for, or return for credit of, goods supplied by the company which are not on the website, are notified by the company to be no longer available, are sourced from a distributor or agent of Pbxtronix, or consist of software or contain any hazardous substances.